Work Schedule:

Monday - Friday, 9:00am - 5:30pmSchedule subject to change depending on business needsPosition is initially on-site for training but could change to a hybrid role in the future

Anticipated hourly range: $15.00 per hour - $21.50 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 02/01/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

What Pharmacy Support Specialist contributes to Cardinal Health
Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that service retail customers.

Pharmacy Support is responsible for performing clerical functions to support retail or health system pharmacy business operations. The Pharmacy Support Specialist is supporting Edgepark Pharmacy located in Twinsburg, OH focused providing excellent customer service to pharmacy patients.

Responsibilities

Answers inbound pharmacy customer phone calls for a mail order Durable Medical Equipment (DME) pharmacyCan handle high volume of customer callsSets up patient profiles, collects payment information, patient eligibility, etc.Can transfer calls when appropriate to pharmacy teamReports to Senior Technician for daily goals and assignmentsAdheres to standards set for phone metrics and is evaluated on performanceIs friendly, knowledgeable and customer oriented

Qualifications

1-3 years of customer service phone/call center experience, preferredHigh School Diploma, GED or equivalent work experience, preferredPharmacy Technician preferred, but not requiredDurable Medical Equipment (DME) experience preferred, but not required

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidanceReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problemsAdheres to goals and metrics established by supervisor or senior peers

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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