Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:
 

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES:

Customer Service

Greet customer promptly and gather prescription information according to Standards

Perform duties in priority according to Role assigned on Role Assignment Schedule

Refer to the pharmacist all clinical inquiries

Set realistic customer expectations as to wait times

Locate and cash out prescriptions and any ancillary items

Ensure customers requiring counseling are referred to the Pharmacist

Maintain and control the cash register in the dispensary

Adhere to all confidentiality and privacy requirements

Administration:

Receive new and repeat prescription orders in accordance with Standard Operating Procedures

Prepare and submit orders with the exception, of controlled drugs and narcotics

Adjudicate third party billing, online and manage manual Third-Party Accounts

Answer telephone and refer to a pharmacist when necessary

Manage incoming faxes according to Pharmacy Standards of Practice

Assist pharmacist in coordinating call backs

Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow:

Assist in prescription preparation to company's standards and professional services

Data entry for new prescriptions, and managing refill request processing

Select medications to fill prescriptions according to Pharmacy Standards of Practice

Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards

Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Skills & Qualifications:

High School Diploma

Diploma from a Pharmacy Assistant credited course preferred

Previous Pharmacy Experience preferred

Effective organizational skills, ability to multi task

Problem Solving Skills

Strong attention to detail

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.   Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.