To ensure the delivery of competent, high quality clinical care in a caring compassionate environment. 

• Answers routine questions.

• Takes accurate messages.

• Operation of telephone.

• Handles routine questions on department operations.

• Receives complaints and aware of how to initiate protocol.

• Demonstrates effective communication skills.

• Orientation to hospital campus and ability to provide accurate directions.

• Demonstrates written and oral communication skills.

• Attentive to details.

• Plans, organizes, gathers and assembles data.

• Demonstrates knowledge of common formats for correspondence and reposts.

• Use of department specific equipment.

• Accurately opens, sorts, and routes mail.

• Monitors inventory and orders supplies.

• Processes Outpatient prescriptions accurately and in a timely manner.

• Completes Inpatient orders accurately and in a timely manner.

• Educates customers with pertinent information applicable to orders, prescriptions, and administration of medications.

• Manages inventory well.

• Sustains adequate inventory of controlled and non-controlled drugs.

• Provides accurate and timely OTC consults to customers.

• Documents drug transactions accurately.

• Demonstrates accountability and responsibility with Pharmacy equipment and software.

• Operates Pyxis system correctly per pharmacy procedure.

• Oversees third party reimbursement and coverage for Outpatient prescriptions consistent with insurances, regulatory agencies and hospital policy.