Pet Resource Center Coordinator Senior Print (https://www.governmentjobs.com/careers/jacksonvillefl/jobs/newprint/4775993) Apply  Pet Resource Center Coordinator Senior Salary $38,054.47 Annually Location Jacksonville, FL Job Type Civil Service Job Number 2025-06356 Department Office of Administrative Services Opening Date 01/03/2025 Closing Date 1/16/2025 11:59 PM Eastern + Description + Benefits + Questions Job Description Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!! Animal Care and Protective Services is actively seeking a Pet Resource Center Coordinator Senior. Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments. This is administrative work in providing community members with resources and support to help them keep their pets, thereby reducing the need for pet surrenders to the shelter. In situations where pets must be surrendered, this role is responsible for scheduling intake based on adoptability, shelter capacity, and appropriate pathways. Work requires knowledge of the applicable laws, techniques, methods, and procedures, as well as the use of specialized skills which are acquired through a combination of training and on the job experience. Work schedule involves flexible hours, including evenings, weekends, and holidays. Oversees, guides, and trains others in ensuring effective and compassionate service delivery to pet owners in need. Contacts with others require skills in understanding and influencing people and are important in responding to and resolving complaints. Work is standardized in that tasks are covered by substantially diversified procedures and specialized standards and, because of changing priorities or differing situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. Work involves differing situations requiring the use of judgment in search for solutions or new applications within ones’ known experiences. Operates standard office equipment such as personal computers. Work is performed in office and community engagement, including direct interaction with pet owners and their pets . Exposure to various weather conditions during community outreach activities and events. The physical demands are moderate and consist of lifting animals and supplies weighing up to 50 pounds. May require occasional travel to support field operations or attend training sessions. Work is performed under limited supervision where the work assignments are subject to established procedures, practices, precedents, methods, techniques and well-defined policies, and the worker plans and organizes the work, determines own priorities, and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and adherence to established methods, standards, and policies. Examples of Work + Provides community members with resources, guidance, and support to assist them in keeping their pets in their homes. + Assesses situations where pets must be surrendered to determine the most appropriate intake scheduling based on adoptability, shelter capacity, and available pathways. + Coordinates and schedules pet intakes, working closely with shelter staff to manage capacity and optimize outcomes for the animals. + Oversees and guides others in providing training and support to ensure consistent and compassionate service delivery. + Develops and implements training programs for Pet Resource Assistants to enhance their skills and knowledge in pet retention and customer service. + Collaborates with other departments, including animal care, veterinary services, and adoption teams, to facilitate smooth transitions for incoming pets. + Maintains accurate records of all interactions, resources provided, and intake schedules in the shelter management system. + Monitors and evaluates the effectiveness of pet retention programs and suggest improvements to better serve the community. + Engages with community partners, including veterinarians, pet supply stores, and non-profits, to expand the resources available to pet owners. + Assists in the development and distribution of educational materials and resources related to pet care, behavior, and retention strategies. + Provides excellent customer service to community members, addressing their needs and concerns with empathy and professionalism. + Participates in community outreach events and activities to promote the resources and services of the Pet Resource Center. + Reports to work location during emergency circumstances such as actual and anticipated natural and man-made disasters. + Performs euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol. + Operates standard office equipment such as personal computer using word, spreadsheet, database and other related software, two-way radio, and euthanasia equipment. + Maintains accurate records of outreach activities, contacts, and event outcomes; ensure data is properly documented and utilized for future planning. + Operates a motor vehicle. + Demonstrates proficiency in the City of Jacksonville’s competencies. + Performs related work as required. Knowledge, Skills and Abilities + Knowledge of animal care, behavior, and welfare issues, including strategies for pet retention. + Knowledge of standardized work routines and procedures used to handle, care for, and identify a variety of animals. + Ability to work independently and as part of a team in a fast-paced environment. + Ability to communicate effectively through verbal and written communication. + Ability to prepare and maintain records, data entry for reporting. + Ability to pay attention to details, organize and follow through on assigned tasks. + Ability to provide compassionate service to diverse community members. + Ability to manage multiple tasks and priorities effectively using strong organizational and project management skills. + Ability to build and maintain relationships with diverse stakeholders. + Ability to perform euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol. + Ability to remain patient and professional in dealing with customers and volunteers. + Ability to operate standard office equipment such as personal computer using word, spreadsheet, database and other related software, two-way radio, and euthanasia equipment. + Ability to operate a motor vehicle. Open Requirements/Supplemental Information OPEN REQUIREMENTS: + Four years of education and/or experience in animal welfare, customer service, or a related field, preferably in a shelter or community services setting. + Experience in a supervisory or leadership role, with demonstrated ability to train and guide staff is preferred. LICENSING/CERTIFICATION/REGISTRATION: + Euthanasia Technician Certification is required to be obtained during probation period and must be maintained. + A valid driver's license is required and must be maintained during employment in this class. + Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver. OTHER REQUIREMENTS: + The probationary period for this class is six months. + This classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville’s Drug Free Workplace Policy (0401). + ACPS is part of the City of Jacksonville’s emergency response operations. When pet friendly emergency shelters are open, all full-time employees are required to report and carry out duties as assigned for the duration of the emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice. A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards. The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “info@governmentjobs.com” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website. Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled. If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference. If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to: Florida Department of Veterans Affairs Attention: Veterans’ Preference Coordinator 11351 Ulmerton Road, Suite 311-K Largo, FL 33778-1630 Email: VeteransPreference@fdva.state.fl.us The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer. www.coj.net/benefits 01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application? + Yes + No 02 Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future? + Yes + No 03 The budgeted annual salary for this position is $38,054.47 . This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.) + Yes + No 04 This position requires a rotating schedule. A portion of the schedule may involve working evenings, weekends, and holidays. Are you able to commit to this type of schedule? + I am able to work this type of schedule. + I am able to work evenings and weekends olny. + I am able to work Monday - Friday only. + None of the above. 05 ACPS is part of the City of Jacksonville's emergency response operations. When pet friendly emergency shelters are open, all full-time employees are required to report and carry out duties as assigned for the duration of the emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice. Are you able to comply with this requirement? + I will be able to work during an emergency. + I have circumstances that would prohibit me from working during an emergency. + None of the above. 06 Do you understand the work is performed in an animal shelter environment, where there are some risks and hazards due to the handling of vicious, ill, infectious, and rabid animals, and exposure to offensive odors, chemicals, and other airborne nuisances? + Yes + No 07 The physical demands are moderate and consist of lifting animals and supplies weighing up to 50 pounds. + Yes, I am able to lift 50 pounds or more. + I am able to lift up to 40 pounds. + I am able to lift up to 30 pounds. + I am able to lift up to 20 pounds. + None of the above. 08 Part-Time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. The complete work history must be included in your application if you would like this experience to be considered. + I have read the above statement and understand what is required. 09 If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application. 10 Do you have four (4) years of education and/or experience in animal welfare, customer service, or a related field, preferable in a shelter or community services setting. + Yes + No 11 Provide a detailed description (at least 3-4 complete sentences) of your experience. 12 Indicate the organization(s) you worked for where you gained this experience. 13 Experience in a supervisory or leadership role, with demonstrated ability to train and guide staff is preferred. Do you have this experience? + Yes + No 14 Provide a detailed description (at least 3-4 complete sentences) of your experience. 15 Indicate the organization(s) you worked for where you gained this experience. 16 Do you understand this classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville's Drug Free Workplace Policy (0401)? + Yes, I have read and understand the statement above. + No 17 Euthanasia Technician Certification is required to be obtained during probation period and must be maintained. + I currently have this certification. + I have read and understand what is required. + None of the above. 18 Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess. + FL Class A Commercial Driver License (CDL) + FL Class B Commercial Driver License (CDL) + FL Class C Commercial Driver License (CDL) + FL Class E Driver License + GA Standard Driver's License + GA Class A Commercial Driver's License (CDL) + GA Class B Commercial Driver's License (CDL) + GA Class C Commercial Driver's License (CDL) + License from another State. + Learner Permit + My license is currently invalid. + I do not possess any type of Driver's License. 19 If you have a State of FL license, does your license currently have one or more of these restrictions? + C or 1 - Business Purpose Only + D or H - Employment Purposes + P or 2 – Probation Interlock Device + S or I – Other Restriction + Two or more of these restrictions. + I have an out of state license. + None of the above. 20 Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date? + Yes + No 21 Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date? + Yes + No 22 Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date? + Yes + No 23 I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request. + Yes, the City of Jacksonville has my consent to check my driver's license. + No, I do not wish to give consent to the City of Jacksonville to check my driver's license. + I do not possess a valid driver's license. 24 Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process. 25 If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference + Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application. + No, I am not claiming veterans preference and this does not apply to me. 26 If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process. + I have read the above statement and understand what is required. Required Question Agency City of Jacksonville Address 117 W. Duval St. Suite 100 Jacksonville, Florida, 32202 Website http://www.coj.net/departments/employee-services.aspx Apply Please verify your email address Verify Email