Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

PLEASE NOTE:

This role is not open to relocation.  Only candidates who have residency and right to work in the Isle Of Man can be considered.

To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.

Qualifications

Minimum Qualifications

Secondary/High school/A levels/Matric

Experience Required

1-2 years Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.

Key Outputs :

Act as the first point of client contact for any notice to close instructionAct as the point of referral from more complex BCU related queriesAdopt a positive attitude to change and be part of the team's engagementBuild relationships with customersEngage proactively with other departments

Additional Information

Behavioral Competencies:

Adopting Practical ApproachesEmbracing ChangeExamining InformationFollowing ProceduresGenerating IdeasInteracting with PeopleProducing OutputSeizing OpportunitiesTeam WorkingThinking PositivelyUnderstanding PeopleUpholding Standards

Technical Competencies:

Active ListeningContact Centre Customer Relationship ManagementDifficult Calls ManagementQuery ResolutionTelephone Caller HandlingVerbal Communication