In this role, you will:

§ Work with Field Managers to implement the action plans.

§ Monitor daily operational processes in the team.

§ Work closely with sales support and operation staff to facilitate smooth execution of the sales process.

§ Act as the primary point of contact for procedural guidance, and ensure effective usage of sales tools and sales support materials.

§ Take responsibility for monitoring the team to complete the mandatory trainings.

§ Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.

§ Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.

§ Ensure self and team activities comply with relevant legal and regulatory requirements and meets HSBC standards and procedures.