The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED). This position manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions.

The Patient Access Financial Specialist interviews patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly. This position also educates patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure.

Work Schedule: 

Per diem, picking up shifts as available. The ED is open 24 hours a day, 365 days per year.

Required Qualifications:

High school diploma or equivalent. One year of customer service experience. Previous computer and software experience.

Preferred Qualifications:

Post-high school degree or certificate. Healthcare customer service experience. Healthcare registration experience including insurance knowledge, healthcare revenue cycle, or electronic medical record experience (e.g., Epic).

Additional Information:

This is a union per diem (0 set hours per pay period) position, working in Saint Paul, MN. The full salary range for this position is $21.74-$32.62 per hour, based on experience. This position is non-exempt under the Fair Labor Standards Act, and is not eligible for benefits. Regions is a qualified non-profit employer under the federal Public Service Loan Forgiveness program and also proud to be a Beyond the Yellow Ribbon Company.