Site Name: Costa Rica - Cartago - Tres Rios Posted Date: Mar 10 2025 The People Services Customer Support Analyst role involves providing comprehensive support and first-line resolution for employees and managers who reach out to our People Services & Support Team. You will be responsible for offer accurate information and guidance on HR policies, effectively utilize knowledge management tools, and ensure efficient case management. Join us to play a key role in maintaining high service standards, compliance, and continuous improvement within our global HR operations. Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are: Provide end-to-end support and 1st level resolution for employees and managers via multiple channels, ensuring adherence to service level agreements. Advise managers on all aspects of Position Management and Human Resources policies, utilizing knowledge management tools to provide accurate information. Utilize case management systems to ensure efficient case delivery, maintaining communication with employees and managers for updates and closure. Maintain knowledge of Workday, Service Now, and Human Resources processes, understanding the impact of transactions on benefits, pay, and other areas. Monitor personal performance using data analytics, identifying and addressing Continuous Improvement opportunities to meet Global Value Stream Metrics and standards. Ensure compliance with local and global Data Audits, legislative needs, Data Privacy, and confidentiality requirements, while managing and updating Service Operating Procedures according to Global standards. Why you? Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals: University degree, bachelor’s degree or equivalent experience. Experience working in a Human Resources Shared Services, Support Centre or Customer Support environment. Excellent written (language/grammar) and verbal (listening/speaking) communication skills in: English and Portuguese. Microsoft Office (Word, Excel, PowerPoint) Availability for a 6-month contract. Preferred Experience: However, if you have the following, it would be a plus: Experience with Workday or other HRIS systems, online tools, and an understanding of the downstream impact of transactions to benefits and payroll. Good knowledge of country legislation requirements for Brazil and across a range of diverse countries supported by the LATAM hub. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics. Find out what life at GSK is really like www.gsk.com.