Function: People Experience
Scope: Local
Location: Bosques
Terms & Conditions: Full time
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE
In this role you will drive HR excellence through operations with an operationally focused mindset.
This role will operationally develop the hire activities for the regions of SOCO and CariCam, that will enable hires can be successfully completed in system (Workday).
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Manage the activities related to documents validation of candidates, that enable the data input in Workday can be develop successfully for the whole hire process.
Manage the activities related to documents creation (contracts) to ensure they are aligned to the legal requirements of each country, and the accuracy of them.
Responsible for the first step of the HUB hire process.
Make sure that all the data of input and contracts is correct.
Align with Continuous Improvement mindset leveraging technology and contribute to the simplifications, refinement and operational excellence.
Experiences & Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous.
Proven experience in customer service, PEX, HR advisory or live chat support, preferably within an HR context.
Understanding of HR process and policy with experience working in regional or multi country operations is desirable
Knowledge of HR processes and best practices.
Skills
Excellent attention to details.
Communication skills, to ensure communication with stakeholders and candidates is clear and correct.
Excellent written communication skills, with the ability to provide clear and concise information real-time.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in using live chat/ case management platforms and HR information systems (Workday and Service now would be advantageous)
Ability to multitask and prioritize effectively in a fast-paced environment.
Commitment to quality and adherence to defined SLA.
Team player with the ability to collaborate effectively across various hubs/locations.
Ability to navigate new technologies
Leadership
You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
Critical SOL (Standards of Leadership) Behaviors
Consumer and Customer Focus: Bringing the voice of the customer
Agility: Curious, courageous and adaptive to change
Accountability and Responsibility: Passion in delivering value and impact, going above and beyond to delight
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.