Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

NH Sandton is looking for a dynamic and experienced People and Culture Officer to join our team. You will act as a liaison between team members and management, ensuring seamless HR processes and team member satisfaction.

The Key Responsibilities are:

P&C Operations

Maintain and update team member records in compliance with company policies Prepare and process employment documents such as contracts, letters, employment certificates, and visas.Assist in payroll processing and ensure accuracy in team member attendance and leave records.

Policy & Compliance

Assist in drafting and updating P&C policies and procedures.Stay updated on  labour laws and regulations, implementing necessary updates to P&C practices.Promote diversity, equity, and inclusion in the workplace.Ensure adherence to the hotel’s P&C policies and procedures.

Team Member Engagement

Organize team member engagement activities, such as team-building events, recognition programs, and wellness initiatives.Assist with the annual team member engagement surveys and in implementing improvement strategies.

 Performance Management

Assist managers in setting KPIs and conducting performance reviews.Identify underperformance issues and work with teams to establish improvement plans.Support the performance appraisal process by providing tools and guidance to managers and team members.Monitor and assist in addressing performance-related issues through coaching and development plan

Recruitment and Onboarding

Coordinate the recruitment process, including posting job vacancies, screening candidates, conducting interviews, and preparing offer letters.Manage team member onboarding, ensuring new hires are properly oriented to the hotel's policies, culture, and operations.

Team Member Relations

Act as a point of contact for team member concerns and grievances, providing guidance and resolving issues professionally.Foster a positive work environment by promoting open communication, diversity, and inclusion.

Training and Development

Identify training needs and organize programs to enhance team member skills and knowledge.Collaborate with department heads to develop and implement career development plans for team members.

Policy Implementation and Compliance

Ensure adherence to hotel policies, labor laws, and industry regulations.Update and communicate P&C policies and procedures to team members as needed.

Payroll and Benefits Administration

Assist in managing payroll processes, ensuring accurate records of attendance, leaves, and employee benefits.

HR Data and Reporting

Maintain accurate team member records, including personal details, contracts, and performance reviews.Prepare P&C reports and analyses, such as headcount, turnover, and training effectiveness metrics.

Disciplinary Actions

Address disciplinary issues in line with hotel policies, ensuring fairness and consistency.Assist in conducting investigations and drafting warning or termination letters when necessary.

Health, Safety, and Well-being

Promote workplace health and safety initiatives, ensuring compliance with standards and procedures.Provide support for team member mental health and well-being through resources and counseling referrals.

Stay Updated on Industry Trends

Keep informed about new P&C practices, labor laws, and hospitality trends to ensure the hotel remains competitive in attracting and retaining talent.These responsibilities ensure the P&C Officer contributes to maintaining a highly motivated, skilled, and satisfied workforce, aligned with the standards of a five-star hotel.

Qualifications

Qualifications & Experience

Bachelor’s degree in human resources, Business Administration, or a related field.2-3 years of experience in an HR role, preferably in the hospitality industry.Familiarity with labour laws and HR systems.Previous experience with recruitment, onboarding, Training, and employee engagement is an advantage.

Skills & Competencies

Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Problem-solving mindset with attention to detail.Proficient in Microsoft Office Suite.High level of confidentiality and professionalism.

Additional Information

Able to legally work in South Africa