About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the role

The People & Culture Manager is a key business partner and daily leader on the People & Culture team. This position will have direct involvement in various People and Culture functions, including talent acquisition, benefits administration, employee relations, retention, employee communications, recognition programs, career development and wage & hour compliance. The role will reinforce the Four Seasons People & Culture strategy to identify, assess and acquire the highest qualified people in the marketplace to sustain our overall position as the undisputed leader in luxury lodging and support our future growth and development. 

The People & Culture Manager will also be responsible for performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture. While driving a culture of care for all employees through communication and employee relations. 

What you will do

-Be a part of a dynamic team! 

-Manage the Talent Acquisition function of the P&C Division. Screening, interviewing, facilitating the interview process for all line-level and supervisory positions. 

-Manage the New Hire process and onboarding process for all employees. 

-Manage the recruitment life cycle, experience and retainment of Global Talent.

-HR data system entry, output and report processing. 

-The ability to process and maintain confidential information and to properly document information for payroll purposes, i.e. new hire, personal information, wage changes, termination, etc. in electronic systems. 

-Assists the Assistant Director of People & Culture with the full life cycle of the Employee Experience at the hotel. 

-Assists the Assistant Director of People & Culture with property wide recognition programs. 

-Engage as a vocal and visible leader and daily people-partner of the hotel. 

-Responsible for the Community Outreach initiatives of the hotel. 

-In partnership with the Assistant Director of People & Culture, as well as the Employee Experience Specialist, owns employee communications. 

-Assists the Assistant Director of People & Culture with planning, organizing and executing employee relations functions such as leadership meetings, visual communications, employee parties, town-halls, etc. 

-The ability to attend and participate in management and employee functions as expected, representing People & Culture and the Hotel accordingly both on and off hotel property.

-Responsible for benefits administration of the hotel. Works with third-party payroll off-shoring team to ensure compliance and accuracy in all benefits billing. 

-Assist in employee reviews or grievances and respond accordingly. 

-Manage Workday inbox for accurate and timely resolution. 

-In combination with the Assistant Director of People & Culture, is responsible for full lifecycle of Leave of Absences. 

-Assists the Assistant Director of People & Culture in completing the quarterly compliance audits. 

-Assists in Workers Compensation reports and liaisons between insurance carriers and medical providers if needed. 

-Assists with the completion of Stay and Exit Interviews. 

-Actively participates in Embark on a routine basis. 

-Completes other tasks/projects as assigned by the Assistant Director and Director of People & Culture. 

What you bring

-College degree preferred in Human Resources Management, Business Management or equivalent experience required. 

-Minimum 2 years' experience in a related position. 

-Experience in luxury hospitality HR is preferred. 

-Ability to attract and recruit new, dynamic talent to Four Seasons who compliment the vision of the hotel. 

-Excellent written and verbal communication skills. 

-Ability to create professional and effective visual communication. 

-Strong organizational and project management ability.

-High level of emotional intelligence and interpersonal skills.

-Strong proficiency with Microsoft Office.

-The ability to react and adjust to changing business environments while implementing efficient workflow processes.

-Experience with HRIS systems; WorkDay preferred.

-Knowledge of labor laws: Local, State and Federal.

-Critical thinking and decision-making skills. 

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

This role is full-time and on-site. Monday through Friday.

Miscellaneous

Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf