Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Global People Advisors team is focused on balancing our capability, capacity and delivery of Visa’s people agenda through people related services & solutions for our clients. This is a key function that supports Visa’s People Team transformation and will continue to evolve and expand as the team grows and solidifies.  The Manager is a generalist with a client-centric mindset to provide consultative, advisory services to support People Leaders and who leads with empathy in responding to workplace matters and interactions. It also plays a key role on driving consistency to enable efficiency and improve employee experience and enhance our strategic impact as a People Team. This role also has a large focus on I&D lead including responsibility for delivering and implementing I&D lead programs and managing communications on I&D lead initiatives across CEMEA. This role balances operational and strategic I&D lead demands, providing fantastic exposure to I&D lead at Visa across the CEMEA region.

Accountable for areas which include but are not limited to coaching and guiding people leaders on individual talent development, annual compensation review, performance management, employee engagement, annual talent management review​, bi-annual promotion cycle, conflict resolution, and other policy interpretation and consultation.  

Coach, trains and challenge People Leaders on a variety of people-related situations and programs like performance management, conflict resolution, talent development, annual review support, etc. Coaches and develops strong, empathetic leaders to ensure people leaders have the attributes aligned to Visa’s Leadership Principles.

Lead efforts with People Leaders to facilitate effective management of teams and resolve issues that may arise in the workplace between employees and managers. 

Accountable for managing low performance coming out of the annual performance cycle and through the year to drives high performance in the organization and aligns with company objectives.

Provide detailed analytics and interpretation of data to drive informed business decisions in the areas of accountability, ensure operational excellence in reporting and data management.

Respond to inquiries and provide overall cross functional support as needed,

Partner with COEs and the business to design and deliver best in class People initiatives in the areas of accountability.

Reporting to the People Advisor leader for CEMEA with matrixed relationship to the People Business Partner for Sub Saharan Africa, the incumbent will play a key role on elevating the people leader experience.

Provide support for regulatory or legislative reporting and processes required in the HR domain for the respective market supported, where applicable. Ensuring all policies are updated and communicated to employees.

Working with the wider People team, make recommendations and implement changes to existing policies, processes and systems recognizing systemic bias

Support organizational change initiatives, providing guidance and support to ensure successful adoption and implementation.

Work closely with the I&D lead for CEMEA to own & implement components of the I&D initiatives through the PA partners across all sub-regions, in order to create a supportive work environment for all employees. 

Partner with PBP & Learning COEs to identify skills gaps and develop training programs to enhance employee capabilities to support career development as well as promote I&D learning programs.

Leverage data and metrics to inform our I&D approach, communicate priorities and measure progress.

Consult and advise on ERG campaigns and initiatives to ensure they align with the I&D & business strategy.

Manage annual ERG planning process and monthly connects with ERG leads.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications5 to 7 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree eg Masters, MBA.
• Preference for candidates with Manager 5-7 years of experience in a related field, particularly as an HR generalist managing medium to complex people-related challenges within a global, multinational, matrixed company context.
• English language proficiency required. French a plus.
• Juggle priorities and have an eye for detail to ensure delivery is always on time and accurately delivering objectives.
• Proven ability to manage multiple projects effectively in a fast-paced, deadline-driven environment.
• Strong analytical and consulting skills with the emotional intelligence to value all perspectives and make informed decisions.
• Strong interpersonal skills, team player, true collaborator and ability to solve problems quickly and competently.
• Strong ability to influence and build strong relationships with stakeholders across all levels of the organization.
• Flexible and creative thinker
• Proven ability to drive continuous improvement activities to exceed customer expectations and promote a professional organization.
• Good command of MS Excel and MS PowerPoint
• Ability to build and maintain positive relationships internally and externally, while also influencing to drive bigger impact.

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.