**About Prysmian Group** Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers **thousands of miles of underground and submarine cables** and **systems for power transmission and distribution** , as well as **medium low voltage cables** for the construction and infrastructure sectors. We also produce a comprehensive range of **optical fibers, copper cables and connectivity** for **voice, video and data transmission** for the **telecommunication sector.** We are almost 29.000 employees, across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. (Make Your Mark! (https://www.youtube.com/watch?v=ZVx-NAGfjEs&feature=embtitle) ) **Team Overview and Job Responsibilities** In this role, you will respond to all inquiries from new and established customers, process requests for quotes, enter orders, managing orders, and work with functional areas throughout the organization to ensure customer satisfaction. What you’ll do: + Manage quote requests and analyze sales data + Manage customer requests, including phone calls, e-mails, faxes, and other forms of electronic communication + Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing + Process requests for quotes by providing pricing and product availability in a timely fashion, typically within 24 hours + Process orders from customers and acknowledge within 48 hours + Continuously develop product knowledge through internal and/or external trainings + Process customer returns and claims in a timely manner and initiate corrective action if necessary + Participate in cross-functional projects impacting the department and the organization + Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products + Provide back-up assistance and coverage for other teams as required + Be the voice of the customer to the Prysmian organization This role is a job band F. Legal authorization to work in the US is required. This site is subject to US Government Export Control Regulations. Please review compliance questions within the application for more information. Relocation assistance may be available for internal candidates. **Who are we looking for?** Qualifications: Required: + Experience in sales, customer service, or account management + International logistics experience + Proficiency in Microsoft Office + Analytical, documentation, and problem-solving skills + Technical aptitude to understand product functionality, specifications, and applications + Desire and ability to excel in a rapidly changing, fast-paced environment + Motivated both individually and on a team level + Organizational, time management, multi-tasking, and follow-up skills + Associates degree preferred Preferred: + BS Degree + Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus _Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are._ _All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business._ _Visit our DE&I Page (https://www.prysmian.com/en/people-and-careers/why-prysmian/diversity-equity-and-inclusion)_ _to learn more about Prysmian’s commitments._ Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com . https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\_EEOC\_KnowYourRights.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf Prysmian is a global cabling solutions provider **leading the energy transition and digital transformation** . By leveraging its wide geographical footprint and extensive product range, its track record of **technological leadership and innovation** , and a **strong customer base** , the company is well-placed to capitalise on its **leading positions** and win in new, growing markets. Prysmian’s business strategy perfectly matches key market drivers by developing **resilient** , **high-performing** , **sustainable** and **innovative** cable solutions in the segments of **Transmission, Power Grid, Electrification and Digital Solutions** . Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.