PC Support 2
Insight Global
This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.
* Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company.
* Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.
* Ensures internal and external customer satisfaction at all times.
* Identifies and implements improvements to enhance customer satisfaction on a continual basis.
* Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.
* Performs software installations on all desktops/laptops, and End-User devices.
* Performs software distribution tasks as required.
* Update firmware on laptops, smart phones and MFPs.
* Configure and active smartphones and tablets
* Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.
* Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.
* Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.
* Contributes to PC Support related documentation as required.
* Performs appropriate change control procedures with regards to all PC Support systems.
* Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.
* Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support.
* Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.
* Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.
* Ensures the confidentiality of sensitive information.
* Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required
* Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company.
* Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.
* Ensures internal and external customer satisfaction at all times.
* Identifies and implements improvements to enhance customer satisfaction on a continual basis.
* Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.
* Performs software installations on all desktops/laptops, and End-User devices.
* Performs software distribution tasks as required.
* Update firmware on laptops, smart phones and MFPs.
* Configure and active smartphones and tablets
* Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.
* Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.
* Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.
* Contributes to PC Support related documentation as required.
* Performs appropriate change control procedures with regards to all PC Support systems.
* Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.
* Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support.
* Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.
* Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.
* Ensures the confidentiality of sensitive information.
* Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required
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