Job Description

Pay: $16.75 per hour

At Great Wolf, our PBX Operator is the heartbeat of the hotel and is responsible for processing all incoming and outgoing communications in a friendly, professional manner.

Join our Pack:   

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives   

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training   

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.   

  

Benefits:   

Medical, Dental, and Vision insurance   Health savings account   Telehealth resources   Life insurance   401K with employer match   Paid vacation time off   Paid parental leave   

Essential Duties & Responsibilities

Greets individuals over the PBX in a professional, caring and courteous mannerResponds to guest inquiries and complaints and escalates concerns to appropriate leadershipDispatches guest requests and concerns to appropriate department utilizing HOTSOSAssists potential guests by providing detailed information regarding room types, amenities, pricing, booking reservations and upsellingProvides receptionist service over the PBX, and direct calls to the appropriate department in a professional mannerContacts appropriate personnel or services during emergency situationsAdheres to all resort and department policies, procedures and goalsGeneral office functions as assigned to support the department efficiency

Basic Qualifications & Skills

High School Diploma or equivalent (may have current enrollment)Must be flexible regarding schedule, based on business demandsPrevious experience demonstrating strong customer serviceSuccessful completions of a criminal background check and drug screen

Desired Qualifications & Skills

Previous PBX experience, or similar phone/switchboard systemAbility to multi-task and prioritize a variety of tasks with minimal directionProven teamwork skillsEnthusiastic and energeticExcellent communication skills

Physical Requirements

Ability to lift up to 20 lbs.Able to sit and/or stand for long periods of time

Application Instructions:   

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.     

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)