Operates the facility phone system to relay incoming, outgoing and interoffice calls. Responsible for efficiently answering, screening and routing incoming calls. Essential Functions:Answer incoming calls in a timely and professional mannerAssist the public in a professional mannerOverhead pageResponsible for overhead paging the codes and the procedure(s) to follow once code is called (notifying key individuals and documenting type of code on log sheet)Maintain communication with Engineering when alarm(s) triggers or equipment malfunctionsMaintain communications with Security to promote a more secure facilityMaintain on-call schedules for use; Physician & Hospital Department specificMaintain beeper list and beeps physician and/or personnel accordinglyDemonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issuesAttends department meetings, education sessions and hospital specific training programsPractices and adheres to the "Code of Conduct" philosophy and Mission and Value statement of the HospitalSupplies appropriate information to callers regarding patients within facility and HIPAA guidelinesPerforms other duties as assigned
Education: High school diploma or equivalent required. Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran