Objectives of the Position   

Seek to understand business needs and provide support, services and solution on payroll, HR data, HR systems and processes.Offer day-to-day support to service recipients on HR inquiries, work collaboratively with others and perform research on payroll and HR data practices by staying abreast of current and emerging market insights and legal legislations in local countries.Participate in process improvements, automation, and digitalization measures to offer best service delivery experience.Ensure payroll and statutory reporting and payments are processed with high accuracy and timeliness according to our SLAs and local legal requirements.

 

Main Task

Operational Excellence

Ensure data quality and data integrity for Payroll and HR data processes.Receive, analyze, process and follow-up on personnel administration requests via multiple request channels, ensure accurate and timely interface to the respective internal/ external processing chains i.e. payroll, finance, data analytics, external service providers, local authorities etc.Manage entire termination workflow for all termination types which includes leaves calculations, information checks, letters preparation, systems updates, payment calculations and exit clearance.Responsible for time and attendance administrations, including manual calculations on time allowances/deductions, maintenance of work schedules, leaves, overtimes, and shift substitutions.

Service Engagement

Providing advisory on employee enquiries, policy/guidelines clarifications, HR processes, HR systems guides, legislation processes etc.Monitor multiples service requests to ensure services delivered by the team are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).Perform research and information gathering on local market HR news, legislation updates and guidelines to maintain internal knowledge database.

Process Improvement and Project Initiatives

Continuously review and update knowledge documents in areas of Payroll and People data to develop the formation of competence hub.Identify opportunities, prepare and analyze business case, and participate in digitalization and process optimization. Actively work on implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.

 

Requirements

Degree in Accounting, Mathematics, Commerce or Business Administration and FinanceWith 1 - 2 years of related HR working experiences in Payroll and HR OperationsPreferably experience in relevant HR procedures, practices, and country statutory Preferably working knowledge of integrated payroll systems preferably on SAP.