Main Responsibilities + Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs + Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs + Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks + Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities + Ensure Tickets and Calls are responded within SLA timescales and to a high standard + Support System Maintenance Testing + Liaise and transact with Third Parties + SOC Controls completed on time and with the necessary evidences + Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence + Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice + Maintenance of DWIs to ensure processes are up to date and reflective of the service + All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate + Highlight to Service Manager any deviations from the standard scope of service + Ability to recognize and deal appropriately with sensitive and confidential information + Time Recording to be completed accurately and on time + ALIGHT Security Standards are adhered and followed + Contribute to team meetings and raise any issues immediately to your Service Manager + Ensure you are up to date with all ALIGHT HR announcements and communications + Build good relationships with all lines of businesses where appropriate + Update internal stakeholders, when needed, in a timely and accurate way + Participates in projects and activities as needed and assigned REQUIRED EXPERIENCE Professional / Job Experience + Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint + Flexibility to support a global and fast paced environment + Attention to detail + Excellent written and verbal skills + Self-motivated and a willingness to learn + Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Education and Training Essential + BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience + 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. + HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Desirable + Experience working with HR and payroll data We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .