Job Description

WesBank Motor Operations is looking for a dynamic and highly driven Payments Operations Manager to join their team. The successful applicant would be required to ensure smooth running of payments flow systems by formulating business processes to ensure payments are received by the correct audience while abiding to the relevant deadlines.

Are you someone who can:

Provide input into the budgeting process and monitor utilisation for the financial year according to the operational planProduce or review budget reports to make sure they accurately reflect work activity Ensure financial documentation is maintained to support accurate record keeping and future legislative requirementsEscalate potential budget risks that may lead to increased costs or financial losses Present work proposals on planned activities that will require financial resources Allocate and approves expenditureCollate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budgetDeliver against operational and cost targetsPrioritise resource allocation to minimise and reduce wastageMonitor costs for the financial year according to the operational plan Allocates and approves expenditureReview cost reports and resolves or explains variances to the budget Identify, control and escalate potential risks that may lead to increased costsManage costs or expenses within approved budget to achieve cost efficienciesEnsure full understanding of customer needs to deliver a quality serviceEnsure customer service solutions are aligned to the business operational plan; Organisational values and service standardsCommunicate how customer service solution will be implemented and secures buy-inEnsure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service optionsEnsure resolution of customer queries and complaints timeously and ownership of issuesAnalyse customer feedback to help improve customer servicePropose ideas to improve customer serviceDeliver customer experience excellence aligned to Organisational values and service standardsBuild professional long-term relationships with customers based on trust that builds the brandCollect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality serviceDeliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and applicationProvide customers with relevant information to keep them informed of products and service optionsImplement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountabilityEnsure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey mapResearch, enable and consult on improvements and opportunities to harness technology and platform enablementReview existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancyMonitor customer feedback reports and align processes to maximise efficienciesUnderstand competencies and skills required for own and employee's development and performanceIdentify development needs and select effective solutions to address own and employee development needsEnsure that each employee prepares a personal development plan that is implemented and reviewed as requiredProvide on the job coaching and guidancePromote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversityPartner and collaborate with team members to achieve team successShare information and knowledge that benefits the team

You will be an ideal candidate if you have:

Degree or Diploma3 – 5 years of experience in Operations and Project Management3 – 5 years of experience managing TeamsCollections and Debit order or Payments management backgroundStrong Data Analysis understanding and backgroundAbility to strategically plan and work around the data

You will have access to:

Opportunities to network and collaborateChallenging work environmentOpportunities to innovate

We can be a match if you are: 

Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.Adaptable, curious and willing to learn.Passionate in providing insights.Thrive in a collaborative environment.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Details

Application Closing Date

10/07/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.