Join our Treasury Service (TS) Billing Operations team! Enhance your skills in billing processes, project management, and more.

As a Payment Lifecycle Specialist IV, within our Treasury (TS) Billing Operations team, you'll be expected to learn and be immersed with all the production sub-processes within TS Billing. These productions sub-processes include but are not limited to the following:

• Revenue Feed Management
• Billing Set-up and Maintenance
• Ledger Adjustments, Write-offs, Cancellations and Refunds
• Fee Liquidations
• Billing Research and Queries
• Project and Change Management

 

Responsibilities

Learn and understand the systems/applications, processes, and reports used by the team, and their impact on client billing and other departments beyond Billing Operations Participate in all required training sessions and apply the learning to enhance job performance Deliver work with accuracy, care, and precision, aiming for "zero defects" in all processes Monitor 100% of incoming communications and requests related to account setup maintenance, exception rates, exception pricing requests, and other billing-related updates Consistently adhere to standard operating procedures and policies Review personal work and/or the work of others to identify and correct errors, preventing any negative impact on customer billing Respond to inquiries and escalations promptly, ensuring timely escalation of issues to management when necessary Identify opportunities to maximize results and exceed targets; recommend and implement enhancements and process improvements Perform additional tasks and duties as assigned

 

Required qualifications, capabilities, and skills 

Minimum of 2 years of relevant work experience Knowledge of Wholesale Payments and TS Billing is advantageous Process and results-oriented, adheres to deadlines, and effectively organizes and prioritizes work Advanced attention to detail with a proven ability to maintain a high degree of accuracy Strong organizational, analytical, critical thinking, strategic, and problem-solving skills Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve optimal results; self-motivated and capable of operating independently Works collaboratively, shares information, and communicates effectively with team members, other groups, departmental management, and partners in Sales, Service, and Product, including regional contacts Strong computer skills, including proficiency in mainframe and common PC-based software packages such as MS Access, Excel, Word, and PowerPoint

 

Preferred qualifications, capabilities, and skills

College degree or equivalent work experience is a plus Experience in billing operations is preferred Ability to interpret billing processes and associated details