You will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the VP of India Operations. The role would involve develop a team of around 12 to 18 people. The role involves close coordination and working with other client operations sites to ensure business targets are delivered.

 

Job Responsibilities:

Provide overall supervision / leadership to the staff during his/ her shift operating window.   Monitor and report shift and site/ shift performance.  Review staffing and volume trends to ensure the optimal capacity plan is in place.  Foster information sharing so that continuity of data exists within the site and across the business.  Develop an environment of continuous focus on quantifiable productivity and quality.  Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.  Regular reviews of procedures assuring new processes are documented.  Identify business knowledge gaps and ensure everyone has ownership of deliverables.  Set expectations with team, regarding positive motivation and leading through accountability.    Deva team that is responsive to dynamic organizational and operational changes.  Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment. Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues. 

Required Qualifications, Skills and Capabilities:

Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years — Financial Operations Processing/Investigations experience, with a higher vintage and good team management experience in similar environment.  Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.  Good Knowledge of SWIFT & international payment conventions & practices is a must.  Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage Good Interpersonal skills to be able to communicate internally & externally and at all levels.  Excellent written & oral communication skills in English.  Demonstrate leadership and people management skills.  Demonstrate ability to build strong business relationships within the site and across the business.   A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.  Ability to use creative problem solving techniques to solve business issues.   An acute client focus.  Good project management, and analytical skills.   Good knowledge of MS Access, Excel, PowerPoint, and Word.  Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans. Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.obj