Join the Fraud Client Experience Team and be part of a group committed to a high-performance culture, employee development,  and continuous innovation.

As a Payment Lifecycle Analyst within the Commercial Banking Fraud Prevention and Recoveries Program, you will facilitate information exchange and communications with the client, Relationship Team, and the Fraud Investigations Team.  This role offers an exciting opportunity to build and strengthen relationships with internal partners and clients and to contribute significantly to reducing bank and client loss through effective communication and information exchange.   Your role will be crucial in minimizing client loss, maximizing client recovery opportunities, and reducing bank loss. 

Job responsibilities:

Review of potentially fraudulent payments that have been alerted by bank controls and subsequently engages the client to ensure the client has performed their due diligence on the transaction. Lookalike domain alerts when notified of domains that are registered that look like our client’s domain.  Investigate and process fraudulently negotiated items (including checks, cashier checks, and withdrawals), the processing of ACH and Wire transactions and the disposition of transactions with clients.   Reduce client fraud by querying data and analyzing client transactions detected by bank controls to determine which higher risk transactions require if engagement with the client/relationship team to ensure proper due diligence was performed by the client Handle the day to day validation of client transactions and workflow of fraud prevention initiatives. Handle outbound & inbound calls from clients and internal partners to validate Wires/ACH payments and/or lookalike domains. Provide client education on payment validation best practices as well as lookalike domains and how they are employed to defraud businesses. Conduct authentication, validation and processing Check Fraud and ACH/WIRE claims, tracing of monetary funds through Bank of First Deposit (BOFD) contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim.  Prioritize cases to ensure payment cutoffs and Service Levels are met. Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business. Project a confident and professional presence to our clients and internal partners. Escalate confirmed fraud payments and following procedures to secure the client profiles, and escalating to relationship and management teams. Identify patterns/trends in transaction data. Accurate and timely documentation of all interactions. Support the development and maintenance of policies, procedures, and training materials Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals

Required qualifications, capabilities and skills:

Knowledge of various systems including: Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe.  Effective Communication: Delivering clear, consistent messages to others via email or the phone.  Must have a strong ability to communicate via phone and email with clients and internal partners Knowledge on Wires, ACH, SWIFT & international payment conventions/practices. A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through. Ability to use creative problem-solving techniques to solve business issues. Excellent time management, organizational, written & oral communication skills. Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases. Ability to work in a fast-paced environment and is adaptable to change. Flexibility to support adjustments to work schedule. Amenable to work on a night shift. Ability to multitask while working under minimal supervision Exhibits ability to work effectively in a team environment

Preferred qualifications, capabilities and skills:

Experience and a strong working knowledge of various aspects of and/or Investigations/Fraud Investigations preferred.