Join our team to play a crucial role in safeguarding client transactions and preventing fraud, while building strong relationships and enhancing your expertise in payment validation and fraud prevention.

Job Summary:

As a Payment Lifecycle Analyst, your primary responsibilities include handling the day-to-day validation of client transactions and managing the workflow of fraud prevention initiatives.

Job responsibilities:

Manage outbound and inbound calls from clients and internal partners to confirm Wires/ACH payments and/or lookalike domains. Provide client education on payment validation best practices as well as lookalike domains and how they are employed to defraud businesses. Authenticate, validate, and process Check Fraud and ACH/WIRE claims, trace monetary funds through BOFD contacts, and communicate with clients and internal partners to provide standard updates through resolution of the claim. Utilize working knowledge of various systems including: Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe. Prioritize cases to ensure payment cutoffs and Service Levels are met. Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business. Project a confident and professional presence to our clients and internal partners. Escalate immediately confirmed fraud payments and follow procedures to secure the client profiles, and escalate to relationship and management teams. Identify patterns/trends in transaction data and ensure accurate and timely documentation of all interactions. Support the development and maintenance of policies, procedures, and training materials. Partner with the leadership team, other team members, and business partners to resolve client issues and meet business goals.

Required qualifications, capabilities, and skills:

Effective Communication: Delivering clear, consistent messages to others via email or the phone.  Must have a strong ability to communicate via phone and email with clients and internal partners. Knowledge on Wires, ACH, SWIFT & international payment conventions/practices. A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through. Ability to use creative problem-solving techniques to solve business issues. Excellent time management, organizational, written & oral communication skills. Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases. Ability to work in a fast-paced environment and is adaptable to change. Flexibility to support adjustments to work schedule; Shifts between 08:00 PM – 08:30 AM Manila Time. Ability to multitask while working under minimal supervision. Exhibits ability to work effectively in a team environment.

Preferred Qualifications, Capabilities, and Skills:

Experience and a strong working knowledge of various aspects of and/or Investigations/Fraud Investigations preferred.

 

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.