Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Analyst within the Custody Cash Operations team, you will be tasked with overseeing all operational aspects for our clients. This includes timely transaction processing, proactive resolution of exceptions, and acting as a knowledgeable single point of contact. Your responsibilities will encompass Cash Instruction Capture and management, Cash settlements, Swift Fail Management, Overdrafts, Foreign Exchange, Time Deposits, and Payments Lifecycle Management.

 

Job Responsibilities

Execute daily business as usual (BAU) tasks/activities in the most efficient and highly control framework oriented environment. Monitor daily/weekly performance metrics to identify deviations in agreements and behaviors. Process and verify Cash-Wires with controls, and escalate all ageing items. Perform timely review and certification of Custody Operations and Cash function Procedures. Support strategic planning for Product, Client Service, & drive technology initiatives to meet client expectations and achieve internal functional goals. Apply analytical & problem solving skills with proactive mindset to drive change and support resiliency. Partner with other lines of business, including but not limited to: Control/Risk Management, MIS, and Internal and External Audits, along with performing periodic internal quality analysis and control to ensure smooth and effective functioning of the business.

 

Required qualifications, Capabilities and Skills

Knowledge of custody cash operation services, Swift messages MT202, MT103, MT210, MT304, MT321, MT199, MT192, MT292, MT599. Being flexible to manage tight deadlines, remain organized and balance priorities. Strong analytical and problem solving skills, take initiative to drive change & controls. Support a changing business landscape with understanding of program/project risk. Excellent verbal and written communication skills, proficiency in MS excel and ability to clearly storyboard using MS PowerPoint.  Be proactive to ensure “Best in Class” results for all clients. Bachelor's Degree or equivalent with minimum  3 years of experience.

 

Preferred qualifications, Capabilities and Skills

Strong financial markets product knowledge and understanding of the payment transaction lifecycle. Subject matter expertise in cash operations.  Working knowledge and experience on Xceptor, Tableau and Alteryx. Prior experience managing staff; be a self-starter with an ability to learn and transfer knowledge.