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Job summary

Research facilitates the resolution of complex and sensitive client issues, provides guidance on billing policies and self service tools and support in billing related breaks investigation.

Job responsibilities:

Reviewing and monitoring of assigned inquiries and email correspondences.Identifying trends or inconsistencies which point to potential widespread problems.Evaluating inquiry problems and ascertaining action steps needed.Using various systems for investigation.Performing analysis and reconciliation of billing amounts.Communicating with business partners for information or implementation of pricing and billing corrections.Prioritization of workload to meet monthly system/implementation cut-off dates.Following up for additional information to document status updates and comments for management reporting.Keeping the Department Manager informed of high profile/sensitive client issues to minimize future problems.Confirming adjustments as requested.Closing out cases and notifying originators of inquiries and responding to inquiries received thru the mailbox.

Required qualifications, capabilities and skills:

Bachelor’s degree in any business-related course is a prerequisiteExperience in Billing Operations and/or other process related fields would be considered a plus. Requires strong computer skills including ability to analyze data from various sources, interpret different data structures, mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.Must be fluent in English language - verbal, written, and conversational.Must be able to read, review and comprehend quickly and interpret information coming from internal stakeholders and be able to apply controls to avoid client impacting errors.Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept.Must be organized, can explore and employ multiple systems / applications simultaneously and able to prioritize and perform multi-tasking if need be without losing the focus and concentration at work.

Preferred qualifications, capabilities and skills:

ISDA knowledge, Equity Derivatives product knowledge and Equity Derivatives experience is preferred