We are looking for a passionate, curious and ready to make an impact leader that is able to cope with changes of day to day operations and wants an opportunity to grow and position our global team for the future.

 

As a Payment Lifecycle Analyst within our Payments Investigations Function, you will have the opportunity to report to an Associate and manage a dynamic team of 8 to 10 members. You will closely coordinate and work with other client operations sites, ensuring that we meet our business targets together. This role provides an excellent opportunity for leadership and collaboration within a global team.

 

Job Responsibilities:

Provide overall supervision to the staff during the shift. Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner.Track the changes to the procedures and ensure that the team is fully aware of the changes and prepare the weekly / monthly MIS reportsIdentify opportunities for improving the efficiency of the process.Identify the training requirements of the team members and work with the Associate on providing the required trainingsEstablish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.

 

Required qualifications, capabilities and skills:

Graduate with Minimum 4 years in Financial Operations Processing with a good team management experience in similar environment.Knowledge of ISO, SWIFT & international payment conventions & practices would be required.Good Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English with good people management skills.Proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.Ability to use creative problem solving techniques to solve business issues and focus on client focus with good analytical skills and knowledge of MS Office applications and other data analytics tool.

Preferred qualifications, capabilities and skills:

Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage

Internal Application Eligibility Requirements

TENURE: 

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

 

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines. 

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs.  Attaching your updated resume is encouraged. 

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.