Alternative Payments Operations team is part of CIB’s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Job Summary:

The primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch. Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone. Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week) Position requires interaction with Product, technology, and reconciliation team 

 

Job Responsibilities:

Handle day-to-day transaction processing and operational activities and ensure adequate operational performance measured through key indicators, reporting and other operational controls End-to-end ownership of operational support for products in scope of the unit, including escalations and engagement with internal business partners to trouble shoot issues and support define remediation Close interaction with support and service teams to ensure happy client experience Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base Maintain strong discipline to support in onboarding new activities into the unit in partnership with multiple project and control groups and engaging in proper operational readiness for go live Develop subject matter expertise of existing and new products, business processes and application flows to proper management of changes, issues and other support needs Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes

Required Qualifications, Skills and Capabilities:

Minimum 3 years of experience in Payments / Cash Operations / Treasury Operations dealing with operational process, controls and problem solving.  Minimum Graduate or Master’s degree . Global experience in payments is desirable, with understanding of accounting and money move processes. Knowledge and experience in SWIFT  Experience and strong working knowledge of various aspects of cash operations Experience and working knowledge of various aspects of cash operations  PC skills (PowerPoint, Excel, Word - other advanced skills).