Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job description

As a Payment Lifecycle in the CFS Middle Office, you will be responsible for managing the Custody Authentication function, ensuring flawless delivery and proper change management. You will also be involved in process improvement, demonstrating expertise in signature validation, and verifying beneficiary account details. This role provides an opportunity to actively participate in various forums, promote tech initiatives, and collaborate with different teams for QA testing, MIS, and audits.

Job Responsibilities 

·  Efficiently execute daily business-as-usual (BAU) tasks within a highly controlled framework.

·  Demonstrate expertise in signature validation for trade and payment instructions received from clients.

·  Verify beneficiary account details during callbacks for outgoing payments from JPM.

·  Publish and review daily/weekly performance metrics, identifying and tracking deviations from expected levels.

·  Follow up and escalate all aging items promptly, ensuring timely resolution.

·  Regularly review and certify CFS Middle Office Authentication function procedures, operating service agreements, and business resiliency plans, while continuously improving productivity benchmarks.

·  Actively participate in forums such as Product, Client Service, and Strategy to analyze market changes, drive tech initiatives, and collaborate with Operations Control Management/Risk teams for QA testing, MIS, and audits

Required qualifications, capabilities and skills

·  Possess extensive experience in custody & fund services, markets, or prime brokerage operations, with a background in managing staff.

·  Demonstrate flexibility, ability to meet tight deadlines, and skill in organizing and prioritizing work.

·  Exhibit strong analytical and problem-solving skills, with a proactive approach to driving change and enhancing controls.

·  Capable of navigating a changing business environment, maintaining a control-focused agenda, and understanding program/project risk.

·  Excellent communication and presentation skills, able to convey strategic messages clearly and consistently, and proactive in identifying and escalating issues.

·  Strong knowledge of financial markets products, transaction lifecycle in custody, and expertise in Equities, Fixed Income, FX, Collateral, and Derivatives.

·  Bachelor's Degree required, proficiency in MS Excel, and ability to effectively storyboard using PowerPoint, with a logical, structured approach to planning and decision-making