Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This position will build on existing experience into a subject matter expert, offering consultative support on Card Design reviewing applications / processes, while applying learning and knowledge of Visa’s Product Brand Standard rules with different criteria.

Collaborate as a team player.Create and review card design cases which are submitted from Card Manufacturers or IssuersRespond to queries with a customer-focused lens and engage with internal teams as needed.Ensure cases and requests are managed within the agreed Service Level Agreements.Provide monthly reporting to management on card design review performance.Create and maintain process documentation and other materials such as internal guides for key stakeholders.Propose and execute on process improvement opportunities and have a focus on continuous improvement.Exercise flexibility and ability to adjust with new demandsShare and leverage best practices across the teamComplete monthly billing on behalf of the teamRepresent the card design team in cross-regional initiatives e.g. changes to standards, system migrations and enhancements.Establish and build relationships with internal and external stakeholders.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

 

Experience in a card personalization bureau or similar card-based operational position.Experience in a client-facing roleAbility to manage high volume of work with constant detail orientation able to meet deadlines with quality workQualification or interest in Branding, Marketing or ArtQuick learner, comfortable working with ambiguityFocus on continuous improvement and ability to identify opportunitiesExcellent interpersonal and communication skills, with the ability to collaborate across peers, functions, geographiesProficiency in Microsoft Office, in particular Excel and PowerPointEffective professional level English verbal and written communication skillsPhotoshop, Illustrator, or InDesign skills a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.