Req #: 240698 Department: UW MEDICAL CENTER OTO HEAD & NECK SURGERY Posting Date: 11/12/2024 Closing Info: Closes On 11/19/2024 Salary: 50% of $3,498 - $4,852 per month Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) The **UW Medical Center Montlake- Oto, Head & Neck Clinic** has an outstanding opportunity for a **Day Shift, PATIENT SERVICES SPECIALIST.** **WORK SCHEDULE** + Part-time (50% FTE) + Monday-Friday + Days **POSITION HIGHLIGHTS** + Conveniently located near public transportation + Make a difference for the patients and employees we serve + Opportunity to provide career growth **DEPARTMENT DESCRIPTION** At Otolaryngology Clinic at UW Medical Center our physicians, allergy technician, and clinical audiology staff treat all disorders of the ear, nose and throat (ENT). The Otolaryngology Clinic is a specialty clinic that combines experts from a variety of fields for a comprehensive approach to healthcare. We offer advanced medical and surgical treatment for a wide range of ear, nose and throat, as well as head and neck, sleep and allergy conditions for both adults and children. **RESPONSIBILITIES:** + Demonstrates excellent customer service skills + Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with office Lead, Supervisor or Manager to find solutions + Accepts patient payments (co-pays, deposits, etc.) + Coordinates and assists in scheduling ancillary appointments and consults + Orders, coordinates, and distributes medical records as needed + Obtains necessary insurance plan information + Maintains ongoing documentation and tracks authorized referrals + Reviews the Epic Referral Queue daily for incoming orders and new patient referrals + Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area **REQUIREMENTS:** High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience. **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.