Req #: 240278 Department: UW MEDICAL CENTER - MONTLAKE - FOOD AND NUTRITION Posting Date: 11/13/2024 Closing Info: Closes On 12/13/2024 Salary: $3,498 - $4,852 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908\_a11y.pdf)** UW Medical Center - Montlake Food and Nutrition has an outstanding opportunity for a **PATIENT SERVICES SPECIALIST** . **WORK SCHEDULE** + 60% FTE, Days + 5 hours a day, Mondays - Fridays **POSITION HIGHLIGHTS** + Demonstrate service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations **DEPARTMENT DESCRIPTION** The Patient Nutrition department supports UWMC's mission by delivering extraordinary experiences with compassionate evidence-based care, unforgettable customer service, and fresh and nutritious food for patients, families, and the greater community.Our vision is to create a supportive and empowering work place for all, provide unparalleled experiences for our customers and patients, and improve the quality of life and health of the public. **PRIMARY JOB RESPONSIBILITIES** + Employ excellent customer service skills, ensure smooth patient flow, review clinic schedule daily + Obtain patient demographic information and insurance information, respond to patients’ needs and concerns as appropriate + May accept and process patient payments (co-pays, deposits, etc.) + Maintain current and accurate system by entering canceled and rescheduled appointments + Coordinate and schedule ancillary appointments and consult appointments + Using clinic guidelines, gather information regarding the nature of the patient concern + Manage referral queue, obtain necessary insurance plan information, maintain ongoing documentation and track authorized referrals + Review daily schedules to identify required medical record requests + Order, coordinate, and distribute medical records as needed + Prepare medical record according to clinic-specific procedures for patient visit, assemble and maintain satellite medical records according to clinic specific procedures + Initiate fee sheet upon patient arrival to clinic, track fee sheet according to clinic guidelines to ensure all services are billed + Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines + Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines + Assists in the preparation and maintenance of provider and clinic schedules. + Review email daily to stay current with clinic communication + Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area) + Respond to facility and environmental emergencies according to established procedures. **REQUIRED POSITION QUALIFICATIONS** High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience. **ABOUT HARBORVIEW MEDICAL CENTER** As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. **Challenge. Collaboration. Compassion. (https://www.uwmedicine.org/about/career-opportunities/harborview-medical-center)** Become part of our team. Join our mission to make life healthier for everyone in our community. **UW Medicine – Where your Impact Goes Further** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.