UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to help support The Bone and Joint Center. Hours: Monday-Friday daylight 7:30am to 4pm, no nights, weekends, or holidays! Location: 300 Halket Street Suite 1601B Pittsburgh PA 15213 See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job! What Can You Bring to UPMC? + Contribute to UPMC’s mission of Life Changing Medicine + Set the standards for the level and quality of care for the care delivery team + Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members. + Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care. + Demonstrate a commitment to the community and to your health care profession What Can UPMC Do for You? + A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future + Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program + Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave + Competitive pay for the work that you do – base pay, merit, and premium pay **Responsibilities:** + Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference + Schedule or connect patient to resources to schedule for ancillary services at checkout + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Promote MyUPMC patient portal and assist patients in registration when applicable + Collect copayments and any other applicable patient payments at the point of service + Provide a warm greeting for all patients + Register patients in Biometrics (fingerprint recognition) program and explain benefits + Confirm and/or update patient registration information at checkout + Appropriately distribute / triage phone calls to other areas and / or clinical providers + Schedule follow-up appointments within the practice at checkout + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**