PATIENT SERVICES REP BH Job Details Job Location Westchester Square - Bronx, NY Position Type Full-Time/Part-Time Education Level High School Salary Range $21.75 - $21.77 Hourly Travel Percentage None Job Shift Day Job Category Admin - Clerical Description SUMMARY: Performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents. Provides excellent customer service to patients accessing mental health services. RESPONSIBILITIES: + Greets and checks in patients and assists them in accessing services in a timely manner. + Schedules patient appointments in Epic system. Makes reminder and "no show" calls, and provides schedule information to the practice. Prints, schedules, and confirms appointments. + Performs a complete registration of patients' clinical, financial and demographic information into the Epic system. Responsible for the integrity of the data. + Collects cash from patients for charges and co-payments. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. + Reconciles all charges into the system to the original source document + Verifies insurance coverage on all patients presenting for appointments. + Sends correspondence to patients' residence in order to remind, recall or reschedule appointments. + Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution. + Maintains effective communication with patients, families, peers and other members of the health care team. + Demonstrates the ability to set priorities and organize work. Identifies reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator + Monitors patient flow in waiting room and proactively resolves patient flow issues related to registration and post-visit processing Qualifications QUALIFICATIONS: + Computer literacy with proficiency in MS Word, Excel, and PowerPoint. + Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time + Ability to generate, interpret and analyze data from multiple sources. + Minimum of one (1) year customer service experience required + Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress + Multi-lingual preferred