Welcome page Returning Candidate? Log back in! Patient Services Liaison Posted Date 21 hours ago(6/26/2024 9:17 AM) Job ID 2024-19734 Location US-NY-New York Category Patient, Family, & Visitor Services Emp Status Regular Full-Time Hours per Week 35 Shift Days Overview

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Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

 

If this describes you then let’s talk!

 

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

 

Patient Liaison

Full Time

 

The Service Excellence Patient Liaison is responsible for all duties of the Atrium desk operations and is an integral member of the service excellence team with joint responsibility for maintaining a supportive, informative, and comfortable environment for patients, their families, and loved ones. The Liaison will work in close collaboration with other patient liaisons and the interdisciplinary administrative and clinical teams to jointly identify, develop, and implement current service objectives and improvement efforts in line with HSS strategic goals and initiatives.

 

Patient Liaison will focus on patients and families: facilitating communication between family/friends, patients, physicians, nurses, or other hospital personnel; monitoring patients’ progress from the Atrium to Holding and from the operating room through the recovery room; and provide non-medical information and assistance to waiting families. Patient Liaison will oversee the rounding process in the SE units and act as a focal point for gathering and disseminating information to directly support service improvement efforts and reach service improvement goals. This includes administering and reviewing internal measures of patient experience and satisfaction. Essential duties include:

Create a welcoming environment for patients and visitorsPartner with the interdisciplinary team to enhance the patient and family experience through enhanced service and amenities.Evaluate needs, concerns and problems of patients/familiesKeep documentation on family's and visitors' complaints and concerns about care and servicesIdentify resources needed to manage current and future family/patient volume Coordinate service recovery efforts in coordination with service excellence staff, nursing staff and patient advocates and manage visitation.Conduct rounds as needed to ensure patients and visitors in the Atrium and on patient floors are comfortableTracking concerns and issues, identifying trendsProvide assistance and comfort to patients’ families as necessary.Collaborate with nursing staff to identify patients who may need immediate assistance.Assist patients and families during transition to in-patient or other surgical floorsCoordinate the on-boarding process and daily functions of the volunteers including mentoring and trainingEnsure coverage at all times, creating and maintaining a schedule for back-up supportAny other administrative task related to the operations of the Atrium and or Information Services deskResponsibilities may evolve over time

COMMUNICATIONS:

Communicate with patients, families, hospital staff, physicians, and volunteers. Qualifications

Qualifications:

1-3 years’ experience in healthcare, hospitality or related field requiredCapable of resolving issues through innovative problem solving and solution developmentAbility to monitor and synthesize data, identify trends & insights and make recommendations based on rational thinkingSelf-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focusedSuperior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationshipsProficiency with MS Office and ability to train on internal hospital systemsAbility to contribute to meetings, prioritize issues, resolve conflicts and communicate with all levels of the organizationWell organized; able to manage multiple priorities and projects on very tight deadlinesDemonstrated cultural competence and ability to interface with a diverse, multi-cultural population; diplomatic and discreet; socially, culturally and politically astuteAble to mentor and supervise interns and volunteers.

Education:

Minimum High School diploma or equivalent; Bachelor’s degree highly desirable

Requirement:

Requires the person to circulate around the waiting area as well as other units Pay Range - Minimum USD $39.23/Hr. Pay Range - Maximum USD $40.22/Hr. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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