**Patient Services Coordinator - Main Pulmonary Procedures** Our department is a dynamic and supportive environment where team members are encouraged to grow both personally and professionally. We foster open communication and value each team member's input, creating a space where creativity and collaboration thrive. Our leadership is approachable and committed to maintaining a healthy work-life balance, ensuring that our team feels supported and valued. The department's strong sense of camaraderie and mutual respect makes it easy to work together toward shared goals, providing a rewarding and fulfilling work experience. The ideal candidate for this position is a highly skilled and adaptable professional with: + **Experience:** Recent and/or current experience as a Patient Services Coordinator (PSC). + **System Proficiency:** Proficiency in EPIC PSC. + **Initiative and Adaptability:** Ability to handle multiple tasks, adapt to changing priorities, and take initiative. + **Problem-Solving:** Creative mindset with a "can-do" attitude and willingness to explore innovative solutions. + **Attention to Detail:** Strong follow-through and commitment to completing tasks successfully. + **Collaboration:** Ability to work effectively within a team and contribute to a supportive and collaborative environment. + **Quick Learner:** Eager to learn and grow in a dynamic setting. **JOB SPECIFIC COMPETENCIES** **Patient Interaction and Work Environment** Patient Interaction: a. Greets, orients and answers questions. b. Advises patients and family members of available services. c. Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments. d. Directs and coordinates the work of all clerks in the work group. Coordinates daily work assignments and supervises all clerical personnel. e. Trains coaches, counsel's clerical personnel in the department. Assists with the recruitment and evaluations of clerical personnel in the department. Develops educational plans for all clerical staff, schedules training for the staff and monitors attendance. Addresses staff performance issues with Patient Care Nurse Manager and complete a Performance Improvement Plan for review with the Patient Care Nurse Manager. f. Assists in projects and operational planning. Assists in organizing the physical layout of the unit to improve efficiency of the work group. Offers suggestions on how to improve operational effectiveness of the work group. Work Environment: a. Assist in maintaining a safe environment for patients, co-workers, and visitors. **Communication with Patients and Interprofessional Team Members** a. Transcribe and coordinate physician orders. b. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas. c. Analyzes and resolves problems. **Record Maintenance and Financial Activites** Record Maintenance: a. Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed. b. Updates relevant patient information in order to maintain an accurate patient record. c. Responsible for the security and confidentiality of patient information at all times. d. Handles and processes a complex and varied series of documents and situations. e. Prepares complex reports and maintains complicated records. Learns complex activities and procedures and applies them to the work setting. Financial Activities: a. Reviews and reconciles patient charge documents in accordance with established departmental processes. Enters technical charges as needed. b. Enters technical charges as needed. c. May collect and reconcile cash payments as needed. d. Identifies and initiates the prepayment and financial counseling as appropriate. Other duties as assigned **Education** High school diploma or equivalent. **Experience** Three years of relevant work experience. May substitute additional education for required experience on a one to one basis. **Must pass pre-employment skills test as required and administered by Human Resources.** It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html Additional Information + Requisition ID: 173793 + Employment Status: Full-Time + Employee Status: Regular + Work Week: Day/Evening, Days, Evenings + Minimum Salary: US Dollar (USD) 40,000 + Midpoint Salary: US Dollar (USD) 50,000 + Maximum Salary : US Dollar (USD) 60,000 + FLSA: non-exempt and eligible for overtime pay + Fund Type: Hard + Work Location: Onsite + Pivotal Position: No + Referral Bonus Available?: No + Relocation Assistance Available?: No + Science Jobs: No \#LI-Onsite