Patient Service Representative-Urology Clinic **UnityPoint Health Finley Hospital** 1 Positions ID: 38651641 Posted On 11/08/2024 **Job Overview** **Overview** Experience Specialists reflect a commitment to UnityPoint Health’s FOCUS values and play a vital role in the experience of our patients, families, and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. **Why UnityPoint Health?**   + **Commitment to our Team –** We’ve been named a Top 150 Place to Work in Healthcare 2022 (https://www.unitypoint.org/press-releases-article.aspx?id=5d699a8a-8983-4b72-a5d2-8965fe05e15c&UnityPoint+Health+Named+Among+150+Top+Places++to+Work+in+Healthcare) by Becker’s Healthcare for our commitment to our team members.  + **Culture –** At UnityPoint Health, **you** Come for a fulfilling career and experience a culture (https://www.unitypoint.org/our-culture.aspx) guided by uncompromising values and unwavering belief in doing what's right for the people we serve.  + **Benefits –** Our competitive Total Rewards (https://uphtotalrewards.com/) program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  + **Diversity, Equity and Inclusion Commitment** – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.  + **Development** – We believe equipping you with support and development opportunities (https://uphtotalrewards.com/my-personal-growth/) is an essential part of delivering a remarkable employment experience.  + **Community Involvement** – Be an essential part of our core purpose—to improve the health of the people and communities we serve.    Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/   **Responsibilities** **Customer Service** + Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patients which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions. + Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns. + Consults with members of the healthcare team and provides updates and other information to patients and families. + Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. + Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure. + Support all digital communication to patients (e.g., MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience. + Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system. + Assist with proactive charge capture along with billing accuracy for providers and patients. + Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits. + Open and/or close the clinic following specified guidelines of individual clinic. + Collaborates with appropriate support services to ensure the environment is clean and welcoming. + Demonstrates effective and caring communication skills and telephone techniques and etiquette. + Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences. **Administrative/Clerical Support** + Work independently and responsible for timely completion of assigned functions. + Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site. + Maintain regular and consistent attendance at work. + Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines. + Maintain compliance with Personnel policies and procedures. + Monitor environmental conditions to secure protected health information. + Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures. + Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. + Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. + Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office. **Qualifications** **Minimum Requirements** Identify items that are minimally required to perform the essential functions of this position. **Preferred or Specialized** Not required to perform the essential functions of the position. **Education:** · High School or Vocational School graduate **Experience:** · Previous medical office experience preferred. · Previous experience with an electronic health record or medical office software preferred. · Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred. **License(s)/Certification(s):** **Knowledge/Skills/Abilities:** · Ability to demonstrate strong customer service skills. · Ability to effectively enter information into a variety of computer programs. · Ability to understand and apply guidelines, policies and procedures. · Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. · Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds. · Writes, reads, comprehends and speaks fluent English · Multicultural sensitivity · Microsoft Office – basic computer skills. · Customer/patient focused · Critical thinking skills using independent judgment in making decisions · Knowledge of medical terminology, anatomy and physiology. **Other:** Use of usual and customary equipment used to perform essential functions of the position. + **Area of Interest:** Patient Services; + **FTE/Hours per pay period:** 1.0; + **Department:** Spec Care- Urology; + **Shift:** Monday - Friday, 7:30 am - 4:00 pm, for 80 hours per pay period. No nights, weekends or holidays.; + **Job ID:** 156794; Primary Contact 13511 Michelle Pickel HR Recruiter, HR 563-589-2608 Phone Phone Phone Fax michelle.pickel@unitypoint.org Email True False False **Job Details** Categories Health Care Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 168 Job REQ # 38651641 \# Positions 1 Start Date 20241108 End Date 20241218 Featured Job TH Ad TH Comments **Similar Jobs** Clinical Manager of Galena Family Medicine Practic Medical Associates Outpatient Certified Alcohol and Drug Counselor Hillcrest Family Services Licensed Practical Nurse or Certified Medical Assi Grand River Medical Group CMA or LPN- UW Health Specialty Services Southwest Health Patient Service Representative-Urology Clinic UnityPoint Health Finley Hospital RN-Inpatient Acute Rehab UnityPoint Health Finley Hospital Certified Medical Assistant-Cardiology Clinic UnityPoint Health Finley Hospital LPN-Cardiology Clinic UnityPoint Health Finley Hospital RN Clinic-Cardiology Clinic UnityPoint Health Finley Hospital Occupational Therapist-Inpatient UnityPoint Health Finley Hospital **Share this Job** UnityPoint Health Finley Hospital **About the Company** **A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL** UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives. At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values: * Foster Unity * Own the Moment * Champion Excellence * Seize Opportunity If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application. **ABOUT OUR HOSPITAL** UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.