Position Summary: Conducts interviews to accurately identify patients and document current demographic and financial information. Starts the process to get the bill paid, while delivering exceptional customer service. Primary Position Responsibilities: Interviews patients and/or their representative Obtains and documents patient's current demographic and financial information Verifies patient's insurance eligibility and coverage Obtains signatures and completes all required and necessary forms and consents Work Contact Group (Internal/External) Patients & Families, HMC Employees and Volunteers, Healthcare Providers, Visitors, Insurance Companies, Funeral Directors Required: High School Diploma or Equivalent Minimum Years of Experience Preferred: One year of medical office or customer service experience Knowledge, Skills and/or Abilities: Required: PC Skills, Excellent Customer service skills, Detailed oriented, Multi-tasking skills Preferred: Medical terminology, Insurance knowledge, Medical Front Office experience.