Job Summary Seeking Patient Service Center Technician I at New Hanover Regional Medical Center in Wilmington, NC! Work Schedule: 8:00am – 5:00pm, Monday- Friday with alternating weekends Location: New Hanover Regional Medical Center, 2131 South 17th Street, Wilmington, North Carolina 28401 Department: Lab Sendouts Status: This position is eligible for benefits. For more benefit information, please visit our website here: Benefits | Team Members | Novant Health Patient Service Center Technician I Responsible for pre-analytical collection and processing of laboratory specimens, to include registration and verification activities. Responsible for gathering and processing patient demographic and financial information, as well as lab order verification and placement. Performs EKGs as appropriate in the NH Laboratory Patient Service Centers. Validates and processes specimens delivered by both patients and clients, facilitating timely and appropriate specimen preparation for transport to the testing laboratory. Cross training required in multiple access points. Must be able to make decisions and solve problems. Assist in the evaluation of new/modified techniques when required. Advise and assist in the orientation and training of other personnel on equipment and software, as necessary. Remarkable Care. Remarkable Careers. Why work at Novant Health? Recognized by Forbes as one of America’s Best Employers By State for 2022 One of the nation’s 150 Best Places to Work in Healthcare by Becker’s Hospital Review Recognized as Leaders in LGBTQ+ Healthcare Equality by the Human Rights Campaign One of the Best Places to Work for Disability Inclusion by Disability:IN and the American Association of People with Disabilities One of the Best Places for Diverse & Women Managers to Work by Diversity MBA Magazine Top ratings in patient safety from The Leapfrog Group Quality and safety recognition from CMS At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications Education: High School Diploma or GED, required. Experience: Relevant experience in a related healthcare or customer service setting, preferred. Licensure/Certification: PBT or MLA (ASCP, ASPT, AMT, NHA), required. CMA, preferred. CNA, preferred. Additional Skills Required: Phlebotomy/Medical Laboratory Assistant certification must be obtained within 12 months of hire. Failure to do so will result in termination of employment. Knowledge of current medical terminology to perform full range of laboratory tasks and communicate with medical staff regarding laboratory procedures. Sufficient knowledge of terminology and computer skills to interact with Novant Health’s broader patient access team to ensure accurate billing procedures. Skill in anticipating and reacting calmly to emergency situations; skill in organizing and prioritizing work in a stressful environment with changing priorities. Skill in establishing and maintaining effective working relationships with patients, medical staff, hospital staff, and the public. Ability to follow written protocols. Ability to work both independently and as a team. Ability to maintain confidentiality. Excellent interpersonal and communication skills; competency in customer relation skills. Must be able to interact with individuals of all cultures and levels of authority. Ability to travel to multiple facilities as needed. Job Opening ID 87192