Building Location:Essentia Health Moose Lake Clinic

Department:72130 General Surgery - ML

Job Description:This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Education Qualifications:

Key Responsibilities:

Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients

Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling

Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility

Coordinates the scheduling of services for patients including ancillary and procedure scheduling

Handles incoming calls, follow-up and referral work queues, ticket scheduling. 

Proficiently and accurately enters data into the permanent electronic health record while talking with patients

Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Other clerical duties as assigned

Required Qualifications:

1 year of clinical healthcare experience

OR

1 year experience as a Patient Scheduler I

OR

1 year experience in a contact/call center

Licensure/Certification Qualifications:

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:Days

Shift End Time:Days

Weekends:

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline: