SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Manages scheduling resources for patient appointments 

Manages communication tools for patient scheduling requests by patients and care teams 

Manages the pre-registration review process for insurance verification for upcoming appointments 

Retrieves payment collection for services, flat rate services, co-pay or up-front collections 

Collects documentation by the requirements and timeliness for registration compliance 

Scan registration documents into the electronic health record 

Reviews and assigns insurance tiering for proper payor assignment.  

Validates insurance eligibility and pre-authorization requirements 

Communicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient-initiated outreach 

Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection 

Manages multiple worklists assigned: New Patient Registration Worklist 

Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS.  

Coordinates signing up patients in the MySEARHC patient portal 

Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery  

Works well with peers, patients, and leadership  

Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.  

Identifies community resources, fosters partnerships, and utilizes resources effectively. 

Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.  

Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources  

Provides training for new employees in the PRS Trainee and PRS roles 

Under the guidance of supervisor, audits encounters of PRS Trainee and PRS team members and shares corrections that need to be made. 

Reporting: Schedule fill rate tracking, third next available 

Monitors incoming schedule requests messaging tools for timely response by team 

Monitors standby/waitlist for timely response by team 

Manages updates to providers 90 day rolling schedules and block placements 

Provides supervisor support in the absence of the supervisor with guidance by manager 

60 % of the job will require training and work the tasks in the PRS Trainee and PRS JD 20% auditing and reporting and 20% care team/dyad partner communication. 

Other duties as assigned

Additional Details:

Education, Certifications, and Licenses Required 

High School Diploma or GED preferred 

Preference given to applicants with advanced degree. 

Basic Life Support preferred. 

Experience Required 

2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience required. 

Internal candidates with at least 1 year of experience as a Patient Registration Specialist or similar role at SEARHC will be considered qualified for this role.  

Knowledge, Skills, and Abilities: 

Knowledge of 

Available services at SEARHC, other tribal health organizations in Alaska, and community.  

Customer service principles.  

General knowledge of front-end revenue cycle requirements 

Skills in 

Skilled at attention to detail and quality data input.  

The use of equipment such as computers. 

Oral and written, and interpersonal communications.  

De-escalation and critical thinking skills 

Quality review and providing training feedback 

Ability to 

Prioritize work and multi-task in a fast-paced office setting with many interruptions 

Receive escalated scenarios for review prior to escalating to supervisor 

Read and comprehend simple instructions, short correspondence, and memos 

Demonstrate time-management, organizational, and customer service skills 

Work flexible hours with limited unplanned absence and ability to work independently 

Computer Skills:   

Proficient in Microsoft Office Products including Word, Excel, and PowerPoint 

Other Qualifications:      

Strong organizational & time management abilities 

Teamwork  

Leadership 

Proficient in EHR systems 

Travel Required:   

Travel  

Safety and Risk Management Responsibilities:   

Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. 

Physical Demands:   

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. 

The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. 

Work Environment:   

The noise level in the work environment is usually moderate. 

Position Information:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!