Job Title: Patient Registration Clerk

Department: Patient Access A 

Location: Gouverneur Hospital 

Hours Per Week: As needed (Per Diem) 

Schedule: Variable; Could be: Day, Evening, Night (Training is full time hours, variable shift. Then moves to as needed.) 

  

SUMMARY: 

The Patient Registration Clerk will be responsible for the comprehensive servicing of Gouverneur Hospital patients with a focus on the critical aspects of patient registration including making an empathetic first impression, soliciting personal health information, answering sensitive patient questions/concerns, insurance verification, co-payments scheduling and pre access for the entire hospital. Individual will also share work in the hospitals telephone switchboard.  

 

RESPONSIBILITIES: 

Collect and verify patient demographic, financial, and medical information, ensuring accuracy and efficiency. 

Verify insurance eligibility, process co-payments, and ensure compliance with third-party payer requirements. 

Answer calls professionally, assist with inquiries, and manage hospital paging, call schedules, and lockdown procedures. 

Provide a welcoming and empathetic experience, address patient concerns, and maintain confidentiality. 

Assist patients with financial options and refer to advocacy programs as needed. 

Obtain necessary signatures, complete required Medicare forms, and maintain accurate records. 

Support new staff orientation, attend training sessions, and participate in performance improvement initiatives. 

 

REQUIRED QUALIFICATIONS: 

High School Diploma (Or equivalent) 

  

PREFERRED QUALIFICATIONS: 

Knowledge of medical terminology, EHR systems, coding, billing, and HIPAA. 

Strong customer service, communication, multitasking, and problem-solving skills. 

Associate’s degree preferred; 1-3 years of experience in healthcare or administration. 

UNION:

1199 - SEIU (GH)

Note: Not all per diem roles are union eligible

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.70 - $27.44

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.