Job Title: Patient Registration Department: Patient Access C Location: Gouverneur Hospital Hours Per Week: As needed (Per Diem) Schedule: Variable; Could be: Day, Evening, Night SUMMARY: Patient Registration ensures a compassionate first impression, collecting health information, verifying insurance, processing co-payments, and scheduling appointments. They will also manage pre-access procedures across the hospital. Additionally, the role includes shared responsibilities for the hospital’s telephone switchboard and life support alarm coverage. RESPONSIBILITIES: + Collect and verify patient demographic, financial, and medical information, ensuring accuracy and efficiency. + Verify insurance eligibility, process co-payments, and ensure compliance with third-party payer requirements. + Answer calls professionally, assist with inquiries, and manage hospital paging, call schedules, and lockdown procedures. + Provide a welcoming and empathetic experience, address patient concerns, and maintain confidentiality. + Assist patients with financial options and refer to advocacy programs as needed. + Obtain necessary signatures, complete required Medicare forms, and maintain accurate records. + Support new staff orientation, attend training sessions, and participate in performance improvement initiatives. REQUIRED QUALIFICATIONS: + High School Diploma (Or equivalent) PREFERRED QUALIFICATIONS: + Knowledge of medical terminology, EHR systems, coding, billing, and HIPAA. + Strong customer service, communication, multitasking, and problem-solving skills. + Associate’s degree preferred; 1-3 years of experience in healthcare or administration. UNION: CSEA - Civil Service Employees Association (MH) Note: Not all per diem roles are union eligible EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $16.70 - $22.49 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.