Position Summary

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC.

Minimum Qualifications

Associates degree required; relevant experience will be considered. Bachelor degree preferred.Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred.Proficient in various computer applications such as Microsoft Windows, Microsoft Outlook, and Hospital Information System (HIS). Data entry experience preferred.Effective interpersonal skills, both orally and written, necessary to communicate with staff at all levels within the organization, patients, and visitors.

Essential Job Functions

Coordinates with Center leadership to maximize daily patient census.Actively participates in staff meetings to support key functions within the Center.Greets patients and other visitors, answers and routes calls to appropriate staff.Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.Collects and enters patient charges in databases.Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.Coordinates/schedules ancillary testing with other hospital departments.Arranges for patient transportation as needed.Maintains office equipment and supplies as needed, and medical supplies as directed.Performs other duties as required.

Knowledge, Skills and Abilities

Demonstrate sound judgment, patience and maintain a professional demeanor at all times.Ability to maintain confidentiality.Ability to work in fast paced environment and to work on multiple projects at the same timeAbility to work with others and in a team environmentOrganizational skills and the ability to prioritizeStrong computer skillsStrong interpersonal, verbal and written communication skillsCreativity, problem analysis, attention to detail and decision making

WVMC is an Affirmative Action, Equal Opportunity Employer. IF you have a special need of seek accommodation to aid your participation in our hiring process, please contact us at (503) 472-6131