At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Reports directly to the Sr. Administrative Director for Trauma, Burn and Surgical Critical Care and the Nurse Director, Trauma/Burn Programs. Interacts extensively with Brigham and Women's Hospital providers and staff.
1. Assists trauma and emergency general surgery patients with scheduling multidisciplinary follow up clinic appointments, preferably before they are discharged from the hospital. Coordinates with multidisciplinary services to help patients navigate the system and schedule these appointments.
2. Works closely with hospital care coordination and social work to identify and resolve potential social or financial challenges for patients needing follow up care.
3. Follows up with patients’ primary care physicians or referring providers via letter about their recent hospital encounter, highlighting any new diagnoses and incidental findings.
4. Periodically visits with trauma and emergency general surgery patients on the inpatient unit to ensure they are receiving the attention they need and expect.
5. Alerts program leadership to patient service issues and any areas in need of improvement. Contributes to the continuous performance improvement of the trauma and emergency general surgery programs. Provides relevant updates at the monthly Trauma Performance Improvement and Patient Safety (PIPS) committee meetings.
6. Assists with any other trauma-related project or initiative as needed, at the discretion of the Trauma Program Manager.
Job Summary
Summary<br>Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.<br><br>Does this position require Patient Care?<br>No<br><br>Essential Functions<br>-Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process. <br>-Serve as a liaison between patients, healthcare providers, and other relevant stakeholders. <br>
-Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans. <br>
-Assist patients in understanding and adhering to their care plans. <br>
-Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services. <br>
-Educate patients and their families about their medical conditions, treatment options, and self-care strategies. <br>
-Ensure that patients are informed and empowered to actively participate in their healthcare decisions. <br>
-Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals. <br>
Qualifications
Education Bachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Social work, case management or related field preferably in a clinical setting 1-2 years preferred Knowledge, Skills and Abilities - Strong knowledge of healthcare resources, community services, and patient advocacy. - Excellent communication and interpersonal skills. - Ability to work collaboratively with diverse healthcare professionals. - Strong organizational and time management skills. - Familiarity with electronic health records and case management software.
Additional Job Details (if applicable)
Qualifications:
Bachelor’s degree required. A minimum of 2-4 years experience in a healthcare environment. Experience in social work, public health, or patient care coordination preferred. Ease in interacting with patients, many of whom have complex injuries and multiple comorbidities, including social challenges. Exceptional judgment and discretion in interacting with physicians and staff on sensitive political and confidential issues. Knowledge of current issues in the healthcare environment preferred. Familiarity with information systems preferred.
Skills/Abilities/Competencies Required:
Requires ability to work effectively with physician, nursing, secretarial and ancillary staff.
Strong communications and organizational skills.
Ability to study issues systematically and generate innovative solutions to complex problems.
Ability to focus detailed, concentrated effort to multiple tasks and re-establish priorities as necessary.
Ability to effectively respond to time sensitive issues.
Demonstrated ability to manage a busy office environment within the context of a large medical center and healthcare delivery system.
A high degree of social facility in obtaining cooperation and support from a broad range of people.
Initiative and ability to work independently within the scope of the job description.
Physical Requirements
Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
45 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.