The Patient Navigator (PN) for the Breast Imaging Center is responsible for guiding and supporting patients through breast cancer screening, diagnostic work, and the treatment processes. The PN ensures seamless care coordination and effective communication among patients, providers, and healthcare teams. Oversees BIRADS tracking for patients and navigates positive results accordingly. The PN serves as a patient advocate and will guide patients through the health care system, ensuring appropriate appointments are given in a timely manner, following guidelines established with the Radiologist, Chairperson of Radiology, and/or the Executive Director of the Cancer Center. Assists with patient access issues, develops relationships with referring health care providers and ensures the complete and efficient management of all referrals, including the acquisition of necessary paperwork, films, and medical records. In addition, the PN will track new patient requests, provide monthly statistics and referral patterns. Works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving needed services. This role emphasizes timely access to diagnostic evaluations, biopsies, and follow-up care, fostering a positive patient experience and improving satisfaction. It also involves collaborating with community groups to increase health awareness and provide health education.
QualificationsBachelor’s Degree in a relevant field, plus three (3) years of progressively responsible experience in a breast imaging center, oncology, physician’s office, radiology, or other medical settings, required. Certification in Navigation preferred or must be obtained within one (1) year of employment. Fluency in Spanish preferred. Strong computer skills, particularly in Excel, are required, along with demonstrated customer service skills. Demonstrated knowledge of all aspects of patient registration and follow-up for mammography service and HIPPA standards are required. Prior experience in patient navigation is preferred, along with knowledge in medical terminology. The successful candidate will have strong oral and written communication skills and the ability to critically evaluate situations and act accordingly. This role requires effective operation within a complex, matrixed organization, with the ability to work both independently and as part of a team, including flexible hours when needed. The preferred candidate will be friendly, outgoing, caring, empathic, dedicated, and resourceful. Superior customer service skills are essential, particularly in managing difficult or emotional customer situations, responding promptly to customer needs, and soliciting customer feedback for continuous improvement and meets commitments. Strong interpersonal skills are also required, with a focus on conflict resolution, confidentiality, active listening, emotional management, and openness to change.
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