Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Join us in making this happen with:

A unique patient focused field-based opportunity in NSW & QLD

Expertise in the field of Oncology

Experience in a commercial healthcare setting

The Patient Journey Partner (PJP) is at the centre of the Roche organisation. The PJP is an empowered leader and the Primary Point of Collaboration (PPOC) and the local face of Roche. You will partner closely with those stakeholders directly touching the patient journey (in a given therapeutic area or ecosystem), gaining a deep understanding of their needs in order to connect Roche’s capabilities, products and services to co-create meaningful solutions. 

What you will be working on:

Key responsibilities include, but not limited to:

Bringing the external in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. 

Acting as a trusted partner and the primary point of collaboration between ecosystem stakeholders and Roche; the PJP shares the needs of the patient and the stakeholder community internally.

Partnering with patient journey stakeholders to identify roadblocks and unlock possibilities to deliver a shared value for the patients, the community and for Roche

Advocating Roche’s product/s from registration and supporting their quality use in a truthful and balanced manner to support potential solutions

Applying deep knowledge of the local, legal and Roche SOP frameworks to compliantly make decisions and optimise opportunities

Uncovering, understanding and validating both the patient and customer journeys in their entirety. Acting as a system thinker with the ability to identify shared purpose among stakeholders, including Roche

Integrating expertise to address “problems” with simple solutions and building partnerships through great experiences, whenever stakeholders in the ecosystem engage with Roche employees, products and services

Who you are:

You are someone with a strong passion to create value and impact on the ecosystem. You think from an Enterprise level, beyond boundaries and borders, in order to bring best possible outcomes to both the local health environment, and more broadly, across Roche globally.

You have

Healthcare professional qualification and/or university degree (life sciences) with practical understanding of digital innovation methodologies

An advanced degree in Life Sciences and/or MBA (a plus)

At least 3 years of experience in the commercial function within pharmaceutical or biotechnology industry with up to date knowledge of Medicines Australia Code of Conduct and other relevant standards and guidelines. 

Strong capabilities in understanding and mapping patient and customer journeys and related treatments in the Oncology area (preferred) 

Robust strategic understanding and experience in tactical implementation of health solutions, including an understanding of clinical research.

With strong business acumen, you demonstrate expertise in BOTH commercialisation and a  valuable customer experience. You are excellent in stakeholder engagement and management, including partnering with therapeutic area experts (TAEs) and other key stakeholders.

You are good at formulating and orchestrating cross-functional strategies, you can ruthlessly prioritise. You are a strong collaborator and you have the ability to negotiate/find common ground (always with the best interests of the business and other people in mind).

This Sydney and field-based customer engagement role will cover predominately NSW and core accounts in QLD. Valid driving licence and full eligibility to live and work in Australia is necessary as visa/relocation support is not available for this position.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. 

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.