Bronson offers competitive pay and many other great benefits:

Three Medical Plan Levels, Dental and Vision Insurance HSA with a Company Contribution FSA Dependent Care Flexible Spending Account Basic Life/AD&D and Supplemental Life Insurance Short-Term and Long-Term Disability Insurance 401k with a Company Match    EAP (Employee Assistance Program) Employee Discount Program Vacation, Sick Time, Personal Days, and 8 Paid Holidays Tuition Reimbursement Access to continuing education credits at no cost to you Paid training and professional development

 

Essential Functions:

Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes. Collaborate with appropriate staff to develop acceptable resolutions to potential complaints. Identify process deficiencies that result in possible threats to patient rights or patient safety. Maintain the complaint and grievance logs up to date. Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner. May participate in new hire orientation on educating staff on patient safety and advocacy Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.  Experience in customer service or risk management preferred. Experience with behavioral health patients preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

CPR and de-escalation/restraint certification required (training available upon hire and offered by Bronson as part of orientation.