Patient Access Representative Float

Sheltering Arms and VCU Health have come together to create Sheltering Arms Institute, a non-profit, state-of-the-science destination inpatient rehabilitation hospital and network of outpatient centers. The Institute blends advanced technology, research, and evidence-based clinical care to create an innovative, transdisciplinary model of rehabilitative care. Ranked among the nation's best rehabilitation hospitals and the top physical rehab provider in Virginia by US News & World Report, our organizational values and approach to care facilitate superior patient outcomes and the realization of Sheltering Arms Institute’s vision to reinvent rehabilitation. To reach that goal, we need talented team members who will contribute to our culture and patient-centric model of care. Our culture statement acts as the blueprint for aligning our choices and actions with our mission and vision. Join us on our journey to reinvent rehabilitation for life beyond limits.

Sheltering Arms is currently seeking a full time Patient Access Representative Float to join our team at our Hanover location. This position will also float to provide coverage at our other outpatient clinics as needed.

Responsibilities include:

Answering and routing phone calls to appropriate areas.Greeting, screening, and directing patients.Patient check-in and registration.Scheduling therapy appointments.Collecting copays.Working with clinical and clerical staff to ensure internal and external customer satisfaction.Completes all other duties as assigned.

Successful candidates will possess:

Strong customer service skills required.Prior experience in a health care setting is preferred.Knowledge of insurance benefits is a plus.Strong communication and interpersonal skills.Ability to multi-task and accept feedback.A high school diploma or equivalent is required.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Share