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Job Title:Patient Access Emergency Midnight Coordinator

Cost Center:603181090 IMHos-Emergency Svcs

Scheduled Weekly Hours:0

Employee Type:Regular

Work Shift:8-hour night shifts, variable days (United States of America)

Job Description:

JOB SUMMARY

The Patient Access Emergency Midnight Coordinator obtains patient-specific data, operates the facility telecommunication system, addresses phone traffic requests, monitors and utilizes proper emergency responses from ED, and performs general clerical tasks.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: High school diploma or equivalent is required.

Preferred/Optional: None

EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES 

Minimum Required: Must have two years of customer service experience.

Must demonstrate excellence in customer service and professional conduct. Must have excellent communication skills and empathy while dealing with patients/families. Must possess and display a sense of responsibility to finalize tasks that are required of this position, have ability to multitask and prioritize under pressure and in a fast-paced environment, and be able to provide optimal care and customer service to patients and families.

Preferred/Optional: Healthcare-related customer service experience is preferred.

CERTIFICATIONS/LICENSES 

The following licensure(s), certification(s), registration(s), etc., are required for this position.  Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

AFSCME Job Posting

Internal Posting Timeline: Wednesday, December 11, 2024 - Monday, December 16, 2024 at 8:30amHours: 11p-7a, or as assigned, including weekend rotationPart-Time FTE Range: 0.5 – 0.99  Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work weekWage Range: $19.39-$25.61

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare.  Successful applicants will listen, serve and put the needs of patients and customers first.

At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.  This is a condition of employment.  Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.