Patient Access ED Registration Specialist ID 2024-29843 Location Guilford Co Behavioral Health Center Work Location US-NC-Greensboro Division : Name Behavioral Health Department : Name BH-UC Crisis Patient Access Category CLERICAL/ADMIN Position Sub-Category ADMISSIONS Position Type Benefit Eligible (12-39 hours/week) Employment Type Employee Exempt/NonExempt Non-Exempt FTE 0.94 Workforce Status Onsite Work Hours 37.60 Provider Schedule (specific schedule) Sun-Thu 11:00 PM - 7:00 AM (30 min meal break) On call Required No Sub Category Admissions Overview  The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information. The schedule for this position is Sun-Thu 11:00 PM - 7:00 AM (30 min meal break).

Talent Pool - Administrative & Clerical

Responsibilities

 

 Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.Follows prescribed procedures for positive identification and medical record number assignment andReviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.Ensures EMTALA compliant registration steps are taken for emergency department patients. Identifies patients who present with critical symptoms and activates clinical protocols.Ensures ALL appropriate regulatory signatures are obtained.Thoroughly and accurately documents insurance verification information, identifying deductibles, co-payments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.Performs other duties as assigned. Qualifications

 

EDUCATION:Required: High School Diploma or equivalent

 

EXPERIENCE:Required: 1 year of related experience

 

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